Privacy Policy
Butter Your Bum Skincare Co (“we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, share, and protect personal information when you visit or make a purchase from our website, create an account, contact us, or subscribe to marketing.
Information we collect
Depending on how you use the site, we may collect:
- Contact details (name, email address, phone number)
- Order details (items purchased, order number, order history, returns/exchanges)
- Shipping and billing information (shipping address, billing address)
- Account information (username, password, saved addresses, preferences)
- Payment information: payments are processed by our payment providers; we do not store full card numbers (see “Payments” below)
- Customer support and contact form submissions (messages you send us and any information you choose to include)
- Marketing preferences (email opt-in/opt-out and engagement)
- Device and usage data (IP address, browser type, device identifiers, pages viewed, approximate location, and interactions)
- Cookies and similar technologies (see “Cookies” below)
How we use your information
- To process and fulfill orders (including shipping, returns, and customer service)
- To communicate with you about your order, account, or requests
- To provide and improve our website, products, and customer experience
- To personalize content and remember your preferences
- To send marketing emails if you opt in (you can unsubscribe anytime)
- To detect, prevent, and investigate fraud, abuse, or security issues
- To comply with legal and tax obligations
Cookies
We use cookies and similar technologies to keep the site working, remember your cart and preferences, understand site usage, and support marketing. Cookies may be set by us and by third parties we use (for example, WooCommerce and analytics/advertising tools). You can control cookies through your browser settings; disabling cookies may impact site functionality (such as cart and checkout).
Payments
When you purchase, payment processing is handled by our payment providers (for example, card networks and payment gateways). We receive confirmation of payment and limited details needed to fulfill your order. We do not store full payment card numbers on our servers.
Shipping and fulfillment
We share necessary information (such as your name, shipping address, and order details) with shipping carriers and fulfillment partners to deliver your order and provide tracking.
Marketing emails
If you opt in, we may send promotional emails and product updates. You can unsubscribe at any time using the link in our emails. We may use email service providers to send and measure campaign performance (for example, opens and clicks).
User accounts
If you create an account, we use your information to provide account features such as saved addresses, order history, and faster checkout. You are responsible for keeping your login credentials confidential.
Who we share information with
- Service providers that help us operate the site (e-commerce platform tools, payment processors, shipping carriers, email/marketing providers, analytics, and hosting)
- Legal and compliance when required to comply with law, enforce our policies, or protect our rights
- Business transfers if we are involved in a merger, acquisition, or sale of assets
Data retention
We keep personal information as long as needed for the purposes described above, including to fulfill orders, provide support, comply with legal obligations, resolve disputes, and enforce agreements.
Your choices and rights
- Access, correct, or delete certain personal information (subject to legal requirements)
- Opt out of marketing emails at any time
- Control cookies via your browser settings
Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no method of transmission or storage is 100% secure.
Children’s privacy
Our site is not intended for children, and we do not knowingly collect personal information from children.
Changes to this policy
We may update this Privacy Policy from time to time. We will post the updated version on this page and update the effective date above.
Contact us
If you have questions about this Privacy Policy or our privacy practices, contact us via our Contact page.
